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Shipping Policy
At Wilda Machinery Trading Sdn Bhd, we are committed to ensuring that your orders are delivered promptly, safely, and efficiently. The following Shipping Policy outlines our shipping procedures and important information to help you understand what to expect.
📦 Shipping Methods
We offer shipping via courier services, air freight, or sea freight, depending on the size, weight, and destination of your order. Our team will provide a suitable shipping option along with a quotation and estimated delivery timeframe before order confirmation.
💰 Shipping Costs
Shipping costs vary based on:
The selected shipping method
The destination address
The size and weight of the items
You will receive a clear shipping quote before finalizing your purchase.
⏱ Processing Time
Orders are processed within 3–5 business days upon receipt of payment.
If there are any delays or stock issues, our team will notify you promptly.
🚚 Delivery Time
Delivery times depend on the chosen shipping method and destination.
An estimated delivery date will be shared before your order is confirmed.
Please note that unforeseen delays such as customs clearance or weather conditions may affect delivery schedules.
🔍 Tracking Information
Once your order has been shipped, a tracking number will be provided via email so you can monitor the delivery status. You may also contact us for shipment updates.
🌍 International Shipping
We ship to most countries worldwide. Please be aware that customs duties, taxes, and import fees (if applicable) are the responsibility of the customer. We recommend checking with your local customs office for more details before placing your order.
🚫 Shipping Restrictions
Some products may be restricted from being shipped to specific countries or regions. If any such restrictions apply to your order, we will inform you before proceeding with the shipment.
📦 Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us immediately at online@wilda.com.my. We will initiate a claim with the shipping carrier and assist you in arranging a replacement or refund, depending on the situation.
📞 Contact Us
If you have any questions or concerns about this Shipping Policy, please contact our customer support:
WhatsApp 1 : +6016-4196232
WhatsApp 2 : +6013-3406232
Hotlines : +603-92213223 | +603-92212430 | +603-92225960 | +603-92217866 | +603-92237488
Email : online.wilda@gmail.com | online@wilda.com.my