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Return & Refund Policy
At Wilda Machinery Trading Sdn Bhd, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
1. Damaged or Defective Items
If you receive a damaged or defective item:
Please contact us within 48 hours of receiving your parcel.
WhatsApp 1 : +6016-4196232
WhatsApp 2 : +6013-3406232
Hotlines : +603-92213223 | +603-92212430 | +603-92225960 | +603-92217866 | +603-92237488
Email : online.wilda@gmail.com | online@wilda.com.my
Provide clear photos of the product and packaging.
Upon verification, we will offer a replacement or full refund at no additional cost.
2. Return Process
To initiate a return:
Contact our customer service team at
WhatsApp 1 : +6016-4196232
WhatsApp 2 : +6013-3406232
Hotlines : +603-92213223 | +603-92212430 | +603-92225960 | +603-92217866 | +603-92237488
Email : online.wilda@gmail.com | online@wilda.com.my
We will provide return instructions and address.
The buyer is responsible for return shipping costs unless the item was faulty or incorrectly delivered.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original method of payment within 7–10 business days.
4. Exchange Policy
Exchanges are allowed for the same item if it arrives damaged or faulty.
For different items, please initiate a return and place a new order.
5. Contact Us
For questions regarding returns, exchanges, or refunds, please contact:
Wilda Machinery Trading Sdn Bhd
WhatsApp 1 : +6016-4196232
WhatsApp 2 : +6013-3406232
Hotlines : +603-92213223 | +603-92212430 | +603-92225960 | +603-92217866 | +603-92237488
Email : online.wilda@gmail.com | online@wilda.com.my